One of the most interesting and difficult problems connected with the
art of management is how to persuade union men to do a full day's work
if the union does not wish them to do it. I am glad of the opportunity
of saying what I think on the matter, and of explaining somewhat in
detail just how I should expect, in fact, how I have time after time
induced union men to do a large day's work, quite as large as other men
do.
In dealing with union men certain general principles should never be
lost sight of. These principles are the proper ones to apply to all men,
but in dealing with union men their application becomes all the more
imperative.
First. One should be sure, beyond the smallest doubt, that what is
demanded of the men is entirely just and can surely be accomplished.
This certainty can only be reached by a minute and thorough time study.
Second. Exact and detailed directions should be given to the workman
telling him, not in a general way but specifying in every small
particular, just what he is to do and how he is to do it.
Third. It is of the utmost importance in starting to make a change that
the energies of the management should be centered upon one single
workman, and that no further attempt at improvement should be made until
entire success has been secured in this case. Judgment should be used in
selecting for a start work of such a character that the most clear cut
and definite directions can be given regarding it, so that failure to
carry out these directions will constitute direct disobedience of a
single, straightforward order.
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