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Taylor, Frederick Winslow, 1856-1915

"Shop Management"

It has for years been the policy of that
company to stimulate the personal ambition of every man in their employ
by promoting them either in wages or position whenever they deserved it
and the opportunity came.
"A careful record has been kept of each man's good points as well as his
shortcomings, and one of the principal duties of each foreman was to
make this careful study of his men so that substantial justice could be
done to each. When men throughout an establishment are paid varying
rates of day-work wages according to their individual worth, some being
above and some below the average, it cannot be for the interest of those
receiving high pay to join a union with the cheap men.
"No system of management, however good, should be applied in a wooden
way. The proper personal relations should always be maintained between
the employers and men; and even the prejudices of the workmen should be
considered in dealing with them.
"The employer who goes through his works with kid gloves on, and is
never known to dirty his hands or clothes, and who either talks to his
men in a condescending or patronizing way, or else not at all, has no
chance whatever of ascertaining their real thoughts or feelings.
"Above all is it desirable that men should be talked to on their own
level by those who are over them. Each man should be encouraged to
discuss any trouble which he may have, either in the works or outside,
with those over him.


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