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Taylor, Frederick Winslow, 1856-1915

"Shop Management"

First they must be taught to
work under an improved system of day work. Each man must learn how to
give up his own particular way of doing things, adapt his methods to the
many new standards, and grow accustomed to receiving and obeying
directions covering details, large and small, which in the past have
been left to his individual judgment. At first the workmen can see
nothing in all of this but red tape and impertinent interference, and
time must be allowed them to recover from their irritation, not only at
this, but at every stage in their upward march. If they have been
classed together and paid uniform wages for each class, the better men
should be singled out and given higher wages so that they shall
distinctly recognize the fact that each man is to be paid according to
his individual worth. After becoming accustomed to direction in minor
matters, they must gradually learn to obey instructions as to the pace
at which they are to work, and grasp the idea, first, that the planning
department knows accurately how long each operation should take; and
second, that sooner or later they will have to work at the required
speed if they expect to prosper. After they are used to following the
speed instructions given them, then one at a time they can be raised to
the level of maintaining a rapid pace throughout the day. And it is not
until this final step has been taken that the full measure of the value
of the new system will be felt by the men through daily receiving larger
wages, and by the company through a materially larger output and lower
cost of production.


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