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Taylor, Frederick Winslow, 1856-1915

"Shop Management"

Let no one imagine, however, that this great change in the
mental attitude of the men and the increase in their activity can be
brought about by merely talking to them. Talking will be most useful--in
fact indispensable--and no opportunity should be lost of explaining
matters to them patiently, one man at a time, and giving them every
chance to express their views.
Their real instruction, however, must come through a series of object
lessons. They must be convinced that a great increase in speed is
possible by seeing here and there a man among them increase his pace and
double or treble his output. They must see this pace maintained until
they are convinced that it is not a mere spurt; and, most important of
all, they must see the men who "get there" in this way receive a proper
increase in wages and become satisfied. It is only with these object
lessons in plain sight that the new theories can be made to stick. It
will be in presenting these object lessons and in smoothing away the
difficulties so that tile high speed can be maintained, and in assisting
to form public opinion in the shop, that the great efficiency of
functional foremanship under the direction of the planning room will
first become apparent.
In reaching the final high rate of speed which shall be steadily
maintained, the broad fact should be realized that the men must pass
through several distinct phases, rising from one plane of efficiency to
another until the final level is reached.


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