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Taylor, Frederick Winslow, 1856-1915

"Shop Management"


It is evident, then, that the duties which the ordinary gang boss is
called upon to perform would demand of him a large proportion of the
nine attributes mentioned above; and if such a man could be found he
should be made manager or superintendent of a works instead of gang
boss. However, bearing in mind the fact that plenty of men can be had
who combine four or five of these attributes, it becomes evident that
the work of management should be so subdivided that the various
positions can be filled by men of this caliber, and a great part of the
art of management undoubtedly lies in planning the work in this way.
This can, in the judgment of the writer, be best accomplished by
abandoning the military type of organization and introducing two broad
and sweeping changes in the art of management:
(a) As far as possible the workmen, as well as the gang bosses and
foremen, should be entirely relieved of the work of planning, and of all
work which is more or less clerical in its nature. All possible brain
work should be removed from the shop and centered in the planning or
laying-out department, leaving for the foremen and gang bosses work
strictly executive in its nature. Their duties should be to see that the
operations planned and directed from the planning room are promptly
carried out in the shop. Their time should be spent with the men,
teaching them to think ahead, and leading and instructing them in their
work.


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