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Taylor, Frederick Winslow, 1856-1915

"Shop Management"


The time study for this work was done by my friend, Sanford E. Thompson,
C. E. who also had the actual management of the girls throughout the
period of transition. At this time Mr. H. L. Gantt was general
superintendent of the company, and the work of systematizing was under
the general direction of the writer. It is, of course, evident that the
nature of the organizations required to manage different types of
business must vary to an enormous extent, from the simple tonnage works
(with its uniform product, which is best managed by a single strong man
who carries all of the details in his head and who, with a few
comparatively cheap assistants, pushes the enterprise through to
success) to the large machine works, doing a miscellaneous business,
with its intricate organization, in which the work of any one man
necessarily counts for but little.
It is this great difference in the type of the organization required
that so frequently renders managers who have been eminently successful
in one line utter failures when they undertake the direction of works of
a different kind. This is particularly true of men successful in tonnage
work who are placed in charge of shops involving much greater detail.
In selecting an organization for illustration, it would seem best to
choose one of the most elaborate. The manner in which this can be
simplified to suit a less intricate case will readily suggest itself to
any one interested in the subject.


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