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Taylor, Frederick Winslow, 1856-1915

"Shop Management"

If, as is
frequently the case, the managers of an enterprise find themselves so
overwhelmed with other departments of the business that they can give
but little thought to the management of the shop, then some one of the
various "drifting" schemes should be adopted; and of these the writer
believes the Towne-Halsey plan to be the best, since it drifts safely
and peacefully though slowly in the right direction; yet under it the
best results can never be reached. The fact, however, that managers are
in this way overwhelmed by their work is the best proof that there is
something radically wrong with the plan of their organization and in
self defense they should take immediate steps toward a more thorough
study of the art.
It is not at all generally realized that whatever system may be used,
--providing a business is complex in its nature--the building up of an
efficient organization is necessarily slow and sometimes very expensive.
Almost all of the directors of manufacturing companies appreciate the
economy of a thoroughly modern, up-to-date, and efficient plant, and are
willing to pay for it. Very few of them, however, realize that the best
organization, whatever its cost may be, is in many cases even more
important than the plant; nor do they clearly realize that no kind of an
efficient organization can be built up without spending money. The
spending of money for good machinery appeals to them because they can
see machines after they are bought; but putting money into anything so
invisible, intangible, and to the average man so indefinite, as an
organization seems almost like throwing it away.


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