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Taylor, Frederick Winslow, 1856-1915

"Shop Management"

In many cases the
employer will feel almost certain that a given job can be done faster
than it has been, but he rarely cares to take the drastic measures
necessary to force men to do it in the quickest time, unless he has an
actual record, proving conclusively how fast the work can be done.
It evidently becomes for each man's interest, then, to see that no job
is done faster than it has been in the past. The younger and less
experienced men are taught this by their elders, and all possible
persuasion and social pressure is brought to bear upon the greedy and
selfish men to keep them from making new records which result in
temporarily increasing their wages, while all those who come after them
are made to work harder for the same old pay.
Under the best day work of the ordinary type, when accurate records are
kept of the amount of work done by each man and of his efficiency, and
when each man's wages are raised as he improves, and those who fail to
rise to a certain standard are discharged and a fresh supply of
carefully selected men are given work in their places, both the natural
loafing and systematic soldiering can be largely broken up. This can be
done, however, only when the men are thoroughly convinced that there is
no intention of establishing piece work even in the remote future, and
it is next to impossible to make men believe this when the work is of
such a nature that they believe piece work to be practicable.


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