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Taylor, Frederick Winslow, 1856-1915

"Shop Management"


On the other hand, the men who use the opportunity offered by a scarcity
of labor to exact wages higher than the average of their class, without
doing more than the average work in return, are merely laying up trouble
for themselves in the long run. They grow accustomed to a high rate of
living and expenditure, and when the inevitable turn comes and they are
either thrown out of employment or forced to accept low wages, they are
the losers by the whole transaction.
The only condition which contains the elements of stability and
permanent satisfaction is that in which both employer and employees are
doing as well or better than their competitors are likely to do, and
this in nine cases out of ten means high wages and low labor cost, and
both parties should be equally anxious for these conditions to prevail.
With them the employer can hold his own with his competitors at all
times and secure sufficient work to keep his men busy even in dull
times. Without them both parties may do well enough in busy times, but
both parties are likely to suffer when work becomes scarce.
The possibility of coupling high wages with a low labor cost rests
mainly upon the enormous difference between the amount of work which a
first-class man can do under favorable circumstances and the work which
is actually done by the average man.
That there is a difference between the average and the first-class man
is known to all employers, but that the first-class man can do in most
cases from two to four times as much as is done by an average man is
known to but few, and is fully realized only by those who have made a
thorough and scientific study of the possibilities of men.


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